Сообщений в теме: 356

[hookahset]

Fully stocked on
Fumari
Social Smoke
Haze
Nirvana
And Starbuzz

place the order now and get the 10% off you deserve

[kaketotak]

hookahset (26 Октябрь 2014 - 21:06) писал:

Okay ..
sorry took to long to get back .
I have read all the responds on this thread, and i hope this will answer all question and hopeful will end this debate for good

1. We (and I) do not wish to steal nor to cheat anyone, we run a large scale company with over 5-10 workers that try our best to avoid any confutation that leads us to be called cheater or fraud.
2. I told this before and will tell this again .time frame to ship an international order is 3-4 days to process and additional 5-10 days delivery time to arrive to the consumer.
The time frame is divided into:
1-2 days to confirm payment as we ask every new buyer (only) to confirm the payment by emailing us back the copy of covered card or goes through the processing of that subject (some buyer takes 2-3 days to answer back ) which delays the order .
3. When we finally confirm the payment we go through the inventory which is updated on a daily basis ( except Tangiers which is on a very high demand ) which means all other brands stabuzz,fuimari,nirvana and all we get more inventory on a daily basis except Tangiers . If there is something missing from order we contact the buyer to switch ,wait or to get more information on how proceed
4.If you cancel, the refund should take 3-7 days to apply to the card as it is international transaction.

Contacting us is very easy, I never recall taking more then 24-48 hours to answer an emails
I am very strict with that. if someone says otherwise I like to meet him/her

last but not least , I have satisfied more then enough to prove to anyone that we are reliable and fast , I assure any one that this system that we do is done with all other website and they experience the same .

I know in this market that no one is perfect and I mean no one, there is flaws and it we intend to keep it safe and secure .
If costumes reject the package, I say agine there is very little that we can do so we cannot be held responsible. And if it was returned to us we happy to refund the money
And yes we have return address on every package.

P.S on the other hookah-pro site, I challenge anyone who did not contacted me and did not get a resolution i give money back right away , That’s how customer service is very important to us

That's a lie. I tried to contact with you about TEN times and never got an answer. Your customer service is the worst that I've seen.

[Reprizzz]

kaketotak (28 Ноябрь 2014 - 23:43) писал:

That's a lie. I tried to contact with you about TEN times and never got an answer. Your customer service is the worst that I've seen.

Сурьёзное заявление, ждем продолжения

[Felix]

Reprizzz (29 Ноябрь 2014 - 00:46) писал:

Сурьёзное заявление, ждем продолжения

А я не удивляюсь, мне тоже так денег и не вернули в итоге (немаленькую сумму) и товар заново не выслали. Я бы понял, но это единственный продавец, с которым подобное было, остальным продавцам все возвращается.

[kaketotak]

В общем поменял я свое мнение слегка. Магазин отвратительный по кастомер сервису, но цены все же лучшие в интернете (ниже я не видел). Плюс, с горем пополам, но все-таки всё приходит. Если заказывать только танж, все будет норм. Заказ нахлы в хукасете это всегда игра в рулетку. Однажды мне одна из пачек пришла просто разорванная, будто кто-то на таможне не удержался. В нынешних условиях (курс доллара) приходится терпеть их ради цен, к сожалению.

[hookahset]

kaketotak (06 Декабрь 2014 - 03:30) писал:

В общем поменял я свое мнение слегка. Магазин отвратительный по кастомер сервису, но цены все же лучшие в интернете (ниже я не видел). Плюс, с горем пополам, но все-таки всё приходит. Если заказывать только танж, все будет норм. Заказ нахлы в хукасете это всегда игра в рулетку. Однажды мне одна из пачек пришла просто разорванная, будто кто-то на таможне не удержался. В нынешних условиях (курс доллара) приходится терпеть их ради цен, к сожалению.

You know i just never saw nor ever saw an order from you .
Its always bad review from you
Can you tell me an order number and see where we went wrong ??
if it is has to do with an order that got stopped by the boarder and wating on a update ?
For the last time its not in our hands as everyone website tells you the same..
if you check my email history , everyone who sends me an email i respond with in 1-2 days max
so where did we go wrong ?????????

[Unstop]

hookahset (08 Декабрь 2014 - 01:23) писал:

You know i just never saw nor ever saw an order from you .
Its always bad review from you
Can you tell me an order number and see where we went wrong ??
if it is has to do with an order that got stopped by the boarder and wating on a update ?
For the last time its not in our hands as everyone website tells you the same..
if you check my email history , everyone who sends me an email i respond with in 1-2 days max
so where did we go wrong ?????????

Ok, Mark... I will post here the story of MY order which cannot be shipped about 3 weeks...

19 November... I have made an order N 72384....
23 November... U've taken my money and posted status SHIPPED at the page of my orders...

Than i will just paste here the history of our conversation....

26 Nov. Ruslan:

"Mark, Hello. On the 23novemb, i got an email, that my order has been shipped, but there is still no tracking number... are there any problems?

29 Nov. Ruslan:  

"Mark, Hello again... a week passed since i've got a message that my order had been shipped.But there is still no tracking number... I wrote u 3 days ago, but neither u nor someone of your team answered...
what's about my order (72384)  ???

omg.... I wrote u, that no one contacted me...

30 Nov. Mark:

I am sorry to hear that
This is the first email I Recive form you
I will check right on it...

30Nov. Mark:

looks like they send you few emails about the Tangiers not in stock
did you get them and switch them around
if not i will have them contact you again

30 Nov. Ruslan:

i haven't got anything...I hope they can contact me as soon as possible...

1 Dec. Mark:

ill make sure they do tomorow
can you please provide the order number ?  

(P.S увидев этот вопрос я был ошарашен в конец...оО тема переписки была "заказ 72384")
(P.S translation... When I Saw this question i thought - WTF? order number?  after 3 days of conversation he ask me my order number.... the name of conversation was ORDER 72384....)

3 Dec.Ruslan:

Mark, nothing changes... noone contacted me... 2 weeks passed since i've made an order...

3Dec. Mark:

I am really sorry been very busy after the holiday but I will have them contact you

4 Dec.Ruslan

"Mark, i really understand that u have a lot of work and so on... But why I have to w8  shipping of my order more than 2 weeks?
In the comment of my order I asked u to contact me, if some flavours are not avaliable...
(it was on the 19of November)....
on the 23Nov u got my money...no one contacted me...
on the 26Nov I wrote u and asked about my order.... still no one contacted me...
on the 29Nov I wrote u one more message...
on the 30Nov U told me that some tangiers flavors were not avaliable and promised that someone of you team will contact me....
on the 1Dec U promised it again.."

4 Dec Mark:

"That is not true
When contact me I answer you
I have mentioned that service have contacted you numbers of times  
Can you confirm with them
Let me know"

4 Dec Ruslan:

I told u i got 0 messages from ur service...

4 Dec Mark:

That's not possible
I saw it my self that they emailed....

(Тут я снова был немного в восторге)

4 Dec Ruslan:

Funny situation, Mark... Im making an order in your shop...U send me a e-mail to change some flavors, I GOT it, but telling u, that i didn't get it....
looks strange, what do u think?
i can send u the history of my messages with hookahset...
can ur customer service do the same? when they wrote me a message?
what was there?
may be i can call ur customer service to check it? (by skype for exp)
и дальше марк опять пропал...

5 Dec Ruslan:

Mark, one more day passed.... still 0 messages from ur service....
I really cant understand you.... More than 10 days i tell u about the problems with ur service...
And nothing changes...  
my order will be shipped ever?

7 Dec.Ruslan:

Mark,I m really bored of writing u every day...but I can't see any changes in your work... More than 2 weeks ago u took my money,but Still no one contacted me...You don't answer my questions....Perfect service indeed...

8 Dec Mark:

did they contact you in the last 3 days
( P.S после моего предыдущего сообщения это был вообще финиш...
( P.S translation.... quite interesting question after my last message)
_________________________________________________________________________________________-

Also I've written 3 messages to the customer service... but got no answers....


Ну пока вот так... буду держать в курсе, может быть это побудит Марка немного пошевелится...
Собственно, это мой 3 заказ на данном сайте на сумму порядка 350 USD... первые два, как ни странно, были отправлены не без проблем, но терпимо...с этим заказом что то никак не сростается...

Прикрепленные файлы

•  ЗаказХУкасет.jpg   114,41К   27 Количество загрузок:

[kaketotak]

Unstop (08 Декабрь 2014 - 11:19) писал:

Ok, Mark... I will post here the story of MY order which cannot be shipped about 3 weeks...

19 November... I have made an order N 72384....
23 November... U've taken my money and posted status SHIPPED at the page of my orders...

Than i will just paste here the history of our conversation....

26 Nov. Ruslan:

"Mark, Hello. On the 23novemb, i got an email, that my order has been shipped, but there is still no tracking number... are there any problems?

29 Nov. Ruslan:  

"Mark, Hello again... a week passed since i've got a message that my order had been shipped.But there is still no tracking number... I wrote u 3 days ago, but neither u nor someone of your team answered...
what's about my order (72384)  ???

omg.... I wrote u, that no one contacted me...

30 Nov. Mark:

I am sorry to hear that
This is the first email I Recive form you
I will check right on it...

30Nov. Mark:

looks like they send you few emails about the Tangiers not in stock
did you get them and switch them around
if not i will have them contact you again

30 Nov. Ruslan:

i haven't got anything...I hope they can contact me as soon as possible...

1 Dec. Mark:

ill make sure they do tomorow
can you please provide the order number ?  

(P.S увидев этот вопрос я был ошарашен в конец...оО тема переписки была "заказ 72384")
(P.S translation... When I Saw this question i thought - WTF? order number?  after 3 days of conversation he ask me my order number.... the name of conversation was ORDER 72384....)

3 Dec.Ruslan:

Mark, nothing changes... noone contacted me... 2 weeks passed since i've made an order...

3Dec. Mark:

I am really sorry been very busy after the holiday but I will have them contact you

4 Dec.Ruslan

"Mark, i really understand that u have a lot of work and so on... But why I have to w8  shipping of my order more than 2 weeks?
In the comment of my order I asked u to contact me, if some flavours are not avaliable...
(it was on the 19of November)....
on the 23Nov u got my money...no one contacted me...
on the 26Nov I wrote u and asked about my order.... still no one contacted me...
on the 29Nov I wrote u one more message...
on the 30Nov U told me that some tangiers flavors were not avaliable and promised that someone of you team will contact me....
on the 1Dec U promised it again.."

4 Dec Mark:

"That is not true
When contact me I answer you
I have mentioned that service have contacted you numbers of times  
Can you confirm with them
Let me know"

4 Dec Ruslan:

I told u i got 0 messages from ur service...

4 Dec Mark:

That's not possible
I saw it my self that they emailed....

(Тут я снова был немного в восторге)

4 Dec Ruslan:

Funny situation, Mark... Im making an order in your shop...U send me a e-mail to change some flavors, I GOT it, but telling u, that i didn't get it....
looks strange, what do u think?
i can send u the history of my messages with hookahset...
can ur customer service do the same? when they wrote me a message?
what was there?
may be i can call ur customer service to check it? (by skype for exp)
и дальше марк опять пропал...

5 Dec Ruslan:

Mark, one more day passed.... still 0 messages from ur service....
I really cant understand you.... More than 10 days i tell u about the problems with ur service...
And nothing changes...  
my order will be shipped ever?

7 Dec.Ruslan:

Mark,I m really bored of writing u every day...but I can't see any changes in your work... More than 2 weeks ago u took my money,but Still no one contacted me...You don't answer my questions....Perfect service indeed...

8 Dec Mark:

did they contact you in the last 3 days
( P.S после моего предыдущего сообщения это был вообще финиш...
( P.S translation.... quite interesting question after my last message)
_________________________________________________________________________________________-

Also I've written 3 messages to the customer service... but got no answers....


Ну пока вот так... буду держать в курсе, может быть это побудит Марка немного пошевелится...
Собственно, это мой 3 заказ на данном сайте на сумму порядка 350 USD... первые два, как ни странно, были отправлены не без проблем, но терпимо...с этим заказом что то никак не сростается...

У меня так же было с одним заказом. Я теребил их  три недели, а потом оказалось что они уже все выслали (без моего ведома) и заказ уже в России.

[kaketotak]

hookahset (08 Декабрь 2014 - 01:23) писал:

You know i just never saw nor ever saw an order from you .
Its always bad review from you
Can you tell me an order number and see where we went wrong ??
if it is has to do with an order that got stopped by the boarder and wating on a update ?
For the last time its not in our hands as everyone website tells you the same..
if you check my email history , everyone who sends me an email i respond with in 1-2 days max
so where did we go wrong ?????????

OK Here goes!

Firstly, Order 71165
One of Earl Grey packs came torn (photo is enclosed). This is unacceptable. I contacted you right away after I got the order, which was about 3-4 weeks ago and also enclosed a photo. I got no answer.

Secondly, the same order.
I ordered about 6 kilos and you sent me 3, without even asking me! If you didn't have something I ordered in stock you should've contact me before sending the order. I also contacted you regarding that and as always, no answer.

Finally, with one of the orders you sent me 6 250g packs of nakhla fakhfakhina lemon, instead of mizo. We agreed that you'll send me an extra tangiers pack with next order, but I never saw that extra pack also.

I never have problems with customs. What I wrote earlier regards only your performance as an online shop.
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Сообщение отредактировал kaketotak: 08 Декабрь 2014 - 13:48

[dj_romano]

hookahset (08 Декабрь 2014 - 01:23) писал:

everyone who sends me an email i respond with in 1-2 days max

[OnlyJoke]

Напишу и я свой отзыв о магазине. Долго не было возможности связаться с ними, ибо был в командировке. По приезду написал им в саппорт увидев это:

hookahset (03 Ноябрь 2014 - 23:04) писал:

Hi

sorry took to long
Like i said if the product get returned to us , we either refund money (shipping and 15% restocking fee non refundable ) or re-ship order with new shipping charges ..

If any one has a quastion i will more then happy to assist
Mark@hookahset.com

26 ноября попросил вернуть мне деньги за вычетом 15% и стоимости доставки, как написал Макр. До сих пор не получил от них ответа на свои сообщения. Пишу им в среднем раз в 2-4 дня и на мэйл Марка и в службу поддержки.

HealPerson (09 Ноябрь 2014 - 21:27) писал:

А че все плюсанули то?
OnlyJoke, денежку вернули?

Ничего не вернули учитывая тот факт, что моя посылка у них уже больше месяца валяется и отправлять её ещё раз у меня никакого желания нет.

[Unstop]

В продолжение своего большого поста....=)

8Dec 16.30 MSK Mark:

Ok I have the information I will email you in a few minutes what is in stock and what's not...

(сообщение получил прям через несколько часов после того, как написал здесь, подумал, ну вот это другое дело.......  =))
ну это собственно было последнее сообщение от Марка...  9,10 числа писал ему, мол что да как....от него ответа нет, зато....

10Dec Support:

Sorry for the delay we are working on the order....

Собственно и все.... Марк Молчит... От поддержки смысла нет особой....

So,Mark...What about hookahset's perfect service?

[Рабинович]

Печально вообще.

[OnlyJoke]

Марк ответил и согласился сделать рефаунд за вычетом 15%. В принципе учитывая тот факт, что доллар взлетел с момента моего заказа - я ничего не теряю. Долго, конечно, но деньги обещал вернуть. Саппорт бы им наладить и тогда был бы отличный магазин.

[HealPerson]

OnlyJoke (12 Декабрь 2014 - 03:36) писал:

Марк ответил и согласился сделать рефаунд за вычетом 15%. В принципе учитывая тот факт, что доллар взлетел с момента моего заказа - я ничего не теряю. Долго, конечно, но деньги обещал вернуть. Саппорт бы им наладить и тогда был бы отличный магазин.

Отпишись, если когда вернет.

Сообщение отредактировал HealPerson: 12 Декабрь 2014 - 03:40

[Unstop]

В продолжение моей истории=)
Может совпадение, но через 2 дня, как я ему написал (13 Дек), что хочу кэшбэк или пойду заяву в банк писать, чудным образом выяснилось, что заказ готов к отправке и уже на почте...Ну что ж... вероятность получения посыли к нг стремится к нулю(хотя в прошлом месяце также заказывал из штатов и пришло дней через 12 оО)... Осталось только дождаться и сверить комплектацию...а то еще и там сюрпризы будут...

ИТОГ: Для того,что бы дождаться отправки, пришлось ждать месяц, отправить не один десяток писем ему и в его сраную не самую лучшую поддержку,потратить немало нервов и времени....  Короче выйграл я в одном - успел закупиться до подъема бакинского....

[dj_romano]

Вот это инвестиции!

[hookahset]

kaketotak (08 Декабрь 2014 - 13:43) писал:

OK Here goes!

Firstly, Order 71165
One of Earl Grey packs came torn (photo is enclosed). This is unacceptable. I contacted you right away after I got the order, which was about 3-4 weeks ago and also enclosed a photo. I got no answer.

Secondly, the same order.
I ordered about 6 kilos and you sent me 3, without even asking me! If you didn't have something I ordered in stock you should've contact me before sending the order. I also contacted you regarding that and as always, no answer.

Finally, with one of the orders you sent me 6 250g packs of nakhla fakhfakhina lemon, instead of mizo. We agreed that you'll send me an extra tangiers pack with next order, but I never saw that extra pack also.

I never have problems with customs. What I wrote earlier regards only your performance as an online shop.
20141106_192327.jpg

Since you made this a public issue can you please provide your order number so i can help you here publicly or you like to send me a private massage ?

OnlyJoke (12 Декабрь 2014 - 03:36) писал:

Марк ответил и согласился сделать рефаунд за вычетом 15%. В принципе учитывая тот факт, что доллар взлетел с момента моего заказа - я ничего не теряю. Долго, конечно, но деньги обещал вернуть. Саппорт бы им наладить и тогда был бы отличный магазин.

I am sorry but can you see if it was delivered ?

HealPerson (12 Декабрь 2014 - 03:39) писал:

Отпишись, если когда вернет.

thanks for the support

but for the information on the tangiers
we now update the list on a daily bassis

[hookahset]

All tangiers are listed with uodated list
check them out

https://www.hookahse...acco-250g/1365/

[Практичный]

Who cares? Your store have 16 pages of disappointed customer posts..